Onboarding with Thadus

A structured path from confirmed partnership to classroom delivery — built for organisations deploying Thadus across groups of students, not individual sign-ups.

NGOs Government Bodies School Networks Education Providers Multi-Centre Partners Single-Centre Organisations

From Payment to Delivery

Six steps take your organisation from a confirmed partnership to students actively learning.

Onboarding is scoped to the size of your organisation — up to 2 weeks for multi-centre NGOs & government partners, 2–3 days for single-centre organisations.
Step 1

Payment Secured

Official onboarding begins once payment is confirmed. This activates the partnership, and our team begins preparing your implementation.

Step 2

Initial Educator Training Session

Your first live onboarding session. We introduce Thadus and our partnership model, walk through the curriculum, and show educators how the app and client portal work — plus what to expect during rollout and how support is provided throughout the partnership.

Step 3

Admin Account Setup

A single admin account is set up for one nominated individual on your side — your program director, executive, or whoever will oversee the partnership and view impact reporting.

Step 4

Educator Portal Onboarding

Educator accounts are created and configured on the client portal, giving your team access to support materials, ticketing, reporting, and resources.

Step 5

Student Account Setup

Once educator accounts are ready, student accounts are created — one account per device. From here, day-to-day use is designed to run smoothly.

Step 6

Delivery Begins

Educators start teaching and students start engaging with the courses. The app and client portal provide the ongoing structure needed to sustain delivery.

Support Continues After Launch

Partners are never left alone after payment. Once accounts are set up, our support model helps sustain implementation.

Support Tickets

Educators can submit a support ticket through the client portal any time an issue comes up.

24/7 Guidance

Round-the-clock guidance is available to educators throughout the partnership.

Email Support

Direct email access to our team for day-to-day questions and troubleshooting.

Additional Training

Depending on your partnership arrangement, a set number of complimentary educator training sessions are included.

Already a Partner?

Access your training, resources, and impact reports from the Partner Success Portal.

Common Questions

No. This process is designed for organisations deploying Thadus across groups of students — NGOs, government bodies, school networks, and education providers. If you're an individual educator, get in touch and we'll point you in the right direction.

Multi-centre NGOs and government partners are typically fully onboarded within a fortnight. Single-centre organisations are usually set up in 2–3 days. Either way, delivery begins as soon as educator and student accounts are ready.

Currently Windows PCs and laptops. Mac, Android tablet, and iOS support are in development.

No. Thadus is fully offline. Once installed, it runs entirely on the device with no internet required.

Progress is tracked within the Thadus platform locally. Org admins can view reports through the Partner Portal.

Educators can submit support tickets through the portal, access 24/7 guidance, and reach us by email throughout the partnership. Depending on your partnership arrangement, a set number of complimentary additional training sessions are also included.